At we strive to provide accurate and high-quality billing services tailored to meet the specific needs of each client. Due to the nature of our services, which involve time, labor, and data processing, returns or refunds are limited and only applicable under specific circumstances. Clients are encouraged to review all invoices, statements, and related documentation carefully upon receipt. If you believe an error has occurred in billing or service delivery, you must notify us in writing within 10 business days of receiving the invoice or report. We will investigate the issue promptly and, if the error is verified, corrective action will be taken, which may include service adjustment or partial refund.
Refunds are not applicable for completed services where accurate work has been delivered based on the information provided by the client. If a refund is approved due to a confirmed error or service failure on our part, it will be processed within 15 business days and returned using the original method of payment unless otherwise agreed.
No refunds or returns will be issued for delays or issues resulting from incorrect, incomplete, or delayed information submitted by the client. All fees paid for setup, onboarding, consultation, or data migration are non-refundable once the service has commenced.
Cancellation of ongoing service must follow the termination terms outlined in your service agreement. Any prepaid amounts for unused services beyond the agreed cancellation notice period may be eligible for a prorated refund, subject to review and approval.
By using our services, you acknowledge and accept this return and refund policy. If you have any questions or concerns regarding a charge or service, we encourage you to contact our support team for clarification and resolution before disputing any charges.